Refund policy
Return & Refund Policy
Last Updated: May 2026
Thank you for shopping at Hudson Cruz Store.
Digital Products
All sales of digital downloads are final. Due to the nature of digital products, refunds cannot be issued once the product has been delivered or downloaded.
Physical Products
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
To request assistance, email:
Please include your order number and photos of the damaged or incorrect item.
Signed Items
Signed CDs and other personalized items are non-refundable and cannot be returned unless they arrive damaged or defective.
Returns
Returns must be approved before being sent back. Unauthorized returns may not be accepted.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the refund is due to an error on our part.
Lost or Stolen Packages
Hudson Cruz Store is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier.
Contact
For questions regarding returns, refunds, or damaged items, please contact: